Refund policy

 

Eligibility for Returns:

• Items must be returned within 30 days of the original purchase date.
• Products must be in their original condition, unworn, unwashed, and with all
  original packaging and tags attached.
  

Return Process:

• To initiate a return, please contact Airoh Customer Service
  at info@airohusa.com or call 1–800-773-9109 to obtain a Return Merchandise Authorization (RMA) number.
• Pack the item securely with the RMA number clearly marked on the package
  or included in the “Sending To” section of the shipping label.
• Ship the package to the address provided by our customer service team.
  

Customer Responsibility:

• Customers are responsible for the cost of shipping the item(s) back to Airoh.
• We recommend using a trackable shipping method to ensure the safe return
  of your package.
• Refunds will be issued for the cost of the returned item(s) minus any
  applicable shipping charges.
  

Refund Processing:

• Once we receive your returned item(s), please allow 3-5 business days for
  processing.
• Refunds will be issued to the original method of payment.
• Please note that it may take additional time for the refund to reflect in your
  account, depending on your financial institution.
  

Exchanges:

• We do not offer direct exchanges. If you need an exchange, please follow the
  return process for a refund and place a new order for the desired item(s).

 

For a return evaluation, please contact Airoh Customer Service
at info@airohusa.com or call 1–800-773-9109